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QUESTIONS?

If your questions are not answered below                       

Frequently Asked Questions

  • Are withdrawals of my Fund credit allowed?
    In line with current legislation, full withdrawals in cash are allowed when you terminate employment with your employer before reaching age 55. After age 55, you qualify for retirement benefits. Changes in legislation on 1 March 2021 limited access to benefits at retirement for members of Provident Funds: - If you were a member of a Provident Fund before 1 March 2021: For all contributions and growth thereon after 1 March 2021, you will have access to 1/3 of your accumulated value at retirement in cash, with the balance to be applied to purchase a lifelong annuity; for all contributions and growth before 1 March 2021, and growth after 1 March 2021, you will have access to the full accumulated value in cash at retirement; - If you were 55 years or older on 1 March 2021, your full accumulated value will be available in cash at retirement. - If you were a member of a Pension Fund before 1 March 2021, the legislation change does not impact your benefits: As in the past, you will have access to 1/3 of your accumulated value at retirement in cash, with the balance to be applied to purchase a lifelong annuity;
  • Withdrawal process
    Agreement (SLA). Note that Acravest can only process a withdrawal if your employer’s contributions are up to date up to the last month you contributed. Contributions are processed in the month following the contribution month. You must ensure that you submit all your documents (fully completed and accurate). The SLA for processing withdrawals is 14 days from receipt of your fully completed documents and the completed contribution receipt. The experience is that withdrawals are processed between 4 and 8 days. Transfers to other funds take longer as a result of the required formalities.
  • Are loans allowed?
    In terms of the Fund rules, the Fund may provide loans for purposes defined in Section 19(5) of the pension funds act: For purposes of ownership of immovable property for occupation by the member or dependant. Participating employers play an integral part in the related agreements and recovery of monthly instalments as deductions from salaries and therefore need to approve any loan scheme. Note that the Fund only allows 50% of the value in your Fund account to be available for this purpose.
  • How does an "Additional Voluntary Contribution" work?
    You can approach your employer to deduct additional contributions from your monthly remuneration to include the additional contribution in the normal contribution schedules submitted to the Fund. This extra contribution will result in a reduction in tax recovered from your monthly salary. From a taxation perspective, you receive a tax saving on contributions up to 27.5% of your taxable income, limited to R350 000 per annum. Participating employers play an integral part in recovering the additional voluntary contributions as deductions from salaries and therefore need to approve it first.
  • When do I receive a tax certificate from the Fund?
    Tax certificates apply when you receive benefits from the Fund. These certificates are included in the payment statements sent to members after payment of the benefits. Your fund contributions will reflect on your ‘’salary’’ tax certificate issued by your employer. Tax certificates for contributions apply to members contributing to the Retirement Annuity Fund. These are issued annually in the normal tax cycle.
  • IT88 claims by SARS
    In the event that you have unresolved matters with SARS, SARS will issue an IT88 recovery instruction to the Fund when you withdraw from the Fund. This instruction is binding to the Fund.
  • When do I receive a tax certificate from the Fund?
    Tax certificates apply when you receive benefits from the Fund. These certificates are included in the payment statements sent to members after payment of the benefits. Your fund contributions will reflect on your ‘’salary’’ tax certificate issued by your employer. Tax certificates for contributions apply to members contributing to the Retirement Annuity Fund. These are issued annually in the normal tax cycle.
  • Negative investment growth on Benefit Statements
    Your monies in the Fund are invested in the Financial Markets, and the value of instruments that you are invested in changes daily, positive or negative. You need to assess the growth on your invested capital over the long term. Refer to Annexure A, attached, where we publish the growth and volatility generated by the different investment strategies, one of which you will be invested in. We also provide explanatory notes. It is crucial for you to gain an understanding of growth and volatility.
  • How do I log onto the APP?
    If you have an email address registered on the Fund’s system, you can self-register with your fund membership number as your user number. Your membership number is available on your benefit statement. Alternatively, if you struggle with the above, please contact the Fund at admin@iretire.co.za.
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