iRetire (Pty) Ltd - Code of Conduct
CODE OF CONDUCT
EMPLOYEES OF iRETIRE EMPLOYEE BENEFITS (PTY)LTD, “The Company”
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.
A separate confidentiality agreement is entered into between iRetire Employee Benefits (Pty) Ltd and its staff.
We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and day to day conduct take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
Duty of care
Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this retirement fund administrator, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
Conflict of interest
Due to the sensitive nature of the information and/or data in our custody, we take great care to utilise information and/or data received from clients solely for purposes of service delivery to those clients to whom the information and / or data belongs.
We conduct on-going research on trends with regards to the industry in which we operate. In the event of such research conducted, results will be presented in an anonymous manner.
We take our fiduciary duty towards clients and shareholders serious. We therefore take great care not to exploit any authoritative position we may hold as a result of our duties that could lead to losses for our stakeholders.
We do not accept- or offer any material gifts that could influence our-, or counter party decisions in any dealings we may have. Gifts up to a value of R500-00 are viewed as non-material for the purposes of this clause.
In situations where un-intentional conflict arise, our approach will be to act in the best interest of members whose savings are administered by the business
Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We are committed to always meet or exceed contractual requirements of our clients.
Our fees are always competitive for what we provide, which is high quality, tailored, specialised service. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. We agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead.
Intellectual property and moral rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.
We maintain the quality of what we do through constant ongoing review with our clients of all aims, activities, outcomes and the cost-effectiveness of every activity.
We encourage regular review meetings and provide regular progress reports.
We conduct all of our activities professionally and with integrity. We take great care to maintain the best and proper interests of our stakeholders.
Equality and discrimination
We always strive to be fair and objective in our actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.